Depending on the accommodation, you can either make a direct online booking, or you’ll receive confirmation within 24 hours. Upon confirmation, you securely pay online using a credit card. The payment is held by our company until you check into the property and confirm that everything meets your expectations. Only then do we release the payment to the landlord. This ensures your financial security, protecting you from potential issues.
Registering on our platform is your gateway to a carefully curated selection of accommodations tailored for digital nomads. Experience the convenience of flexible booking options, a transparent process, and the reassurance of a secure and trusted platform crafted to make you feel at home right from the start. As a member, you’ll receive invitations to regular meetups and networking sessions during your stay. Additionally, you’ll have the opportunity to plan and participate in various activities such as yoga, surfing, or hiking, ensuring a well-rounded experience. Embrace access to a supportive community of global nomads and a private empowerment forum, fostering connections and enriching your journey.
We believe in fostering trusting relationships for both parties. Cancellation is free of charge up to 30 days before the arrival date. Between 29 and 14 days before, there is a 50% charge of the total amount. After this period, cancellation is possible only if confirmed by the host, ensuring fair terms for both guests and landlords.
Upon booking confirmation, you securely pay online using a credit card. The payment is held by our company until you check into the property and confirm everything is as expected. For longer stays, we only charge and secure the first two months; the rest of the stay is paid monthly in advance.
Absolutely! Once you’ve registered on our platform, you’ll have access to preview a standard rental contract online in advance. Generally, the contract terms for all accommodations are standardized to ensure there are no disadvantages to you. However, there may be slight variations in the contract details for each accommodation based on their specific features.
Do you offer 24-hour assistance?
Absolutely! We provide 24-hour phone-based assistance in English, serving as a neutral mediator between you and the landlord. This ensures smooth communication and assistance, even if you do not speak Spanish.
No, our platform is completely free, and we believe in building trustworthy and transparent relationships. There are no hidden fees or costs, allowing you to use our services without any financial obligations
In case of issues, we act as a neutral mediator in English between you and the landlord. Communication is streamlined, eliminating language barriers. Any damages are addressed based on individual agreements with the landlord and whether a deposit was established for this purpose.
We want to ensure you have the best possible experience when booking with us, and part of that is our service fee. I know discussing fees might sound a bit dull, but let me explain why we believe it’s worthwhile.
Firstly, safety is our top priority. With our service fee, we guarantee that each accommodation is verified and your payment is 100% secure. We don’t want you worrying about potential fraud or unpleasant surprises when you reach your destination.
Additionally, we want you to feel part of our community. With the service fee, you gain access to a network of travelers like yourself, as well as local networking events. Who knows? You might make new friends or discover amazing places not found in guidebooks!
Lastly, but certainly not least, we’re here for you whenever you need us. With our customer service available 7 days a week, you can rest assured that we’ll always be here to assist with any questions or issues you may encounter during your trip.
In summary, our service fee is an investment in your peace of mind and comfort while traveling.
We’re here to make your travel experience the best it can be!